SHIPPING

Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout.

Tracking may take up to 24-48 hours to update on the USPS website.

MADRI BEAUTY IS NOT RESPONSIBLE FOR LOST/STOLEN SHIPMENTS. If your tracking says delivered, please contact USPS for more info. 

If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to change your address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges  in order for us to resend your package. 

If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire.

Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped

DOMESTIC ORDERS

PROCESSING TIME: 1-2 business days

SHIPPING: 2 business days (Domestic) *NOT including delays or weekends 

We cannot guarantee there will be no delays with USPS. If your package is delayed, it is not Madri Beauty’s responsibility and we appreciate your patience in receiving your package.

Pick-Ups: 

we do not offer Local Pickup / Deliveries at the moment.

Please place your orders 5-7 days before you need them to be delivered on time before your event.

RETURNS

Due to sanitary reasons, we do NOT accept returns or exchanges.

In the rare and inconvenient occasion of receiving a damaged item, please send us a message/picture of your damaged lash through our contact form on our website or e-mail us at info@madribeauty.com Lashes are considered damaged if you at first receive a faulty pair, not after you have worn or touched them.